Overview
Performance Summary
Total Calls
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Hours Saved
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How this is measured
Hours Saved is calculated by summing the duration of every AI-handled call. Each second the AI receptionist is on a call is a second your front desk staff didn't have to be. This number represents the total front desk labor time absorbed by the AI since it went live.
Avg Duration
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Completion Rate
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How this is measured
Completion Rate is the percentage of calls where the AI successfully resolved the guest's request. A call is marked completed by ElevenLabs when the conversation reached a natural conclusion — the guest's issue was addressed and the call ended without an error or dropped connection.
Analytics
Last 30 Days
Call Volume — Last 30 Days
Issues by Category
Busiest Hours — Weekly Pattern
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Show full week
Guest Interaction Log
Recent Calls
Connecting to resort analytics…